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Terms & Conditions

General

These terms and conditions ( hereafter known as “Online Store Terms”) apply to all transactions concluded with you, the customer, when you shop via the thepresentmaker.com.my website ( hereafter known as “the Website” ) at the online store. Please read them carefully before placing your order and print a copy for your future reference. By registering at the online store you accept and agree to be bound by the Online Store Terms and the terms and conditions of the Website ( “Website Terms” ) which together shall constitute the entire agreement between you and thepresent.com.my ( hereafter known as “the Company” ).


The Company reserves the right to alter these Online Store Terms from time to time.


The Online Store Terms are subject to Malaysian Law and the exclusive jurisdiction of the Malaysian courts. If any Online Store Terms shall be deemed unlawful, void or for any reason unenforceable then that Online Store Term shall be severable and shall not affect the validity and enforceability of the remaining Online Store Terms.


Acceptance of orders

We are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then we will not be able to process your order.


We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.


We accept all orders for products and services subject to availability and certain security checks.


We accept payment by most major credit or debit cards. Payment will be debited to your account before the dispatch of your purchase. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, we will not be liable for any delay or non-delivery.


Availability of Products

If online store products become temporarily unavailable, we shall hold your order until we have the product back in stock and will then mail the product to you in the usual way. The Company has made every effort to ensure the availability of all products we published on the Website. However in the event that an individual product becomes permanently unavailable then we will seek to offer you a suitable alternative or give you a full refund (see "Returns Policy" below). 


Products and Pricing

All product prices may change in line with Malaysia government, Customs and Excise and other legal interpretations issued by relevant authorities. Promotions and prices you see in the Company real stores and catalogues do not necessarily apply to the online store, and vice versa.


Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside Malaysia. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.


We reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.


Guidance

To the extent that we are permitted by law to limit our liability to you in connection with any order, that liability will not exceed the total price charged for the relevant product(s).


Delivery

Your order will normally be dispatched within 7 (seven) days of placing the order. Whilst we make every effort to deliver goods within such timescales, however, some delays are inevitable. We shall not be liable for any delay that you may suffer in this regard. If you would like to view the status of your order please visit ‘Order History’ in the ‘My Account’ section of the online store. If, after checking your Order History, you have any questions about the status of your order then please refer to our FAQ section, accessible from the menu of every page.


We are authorised to share your personal information with third parties who are used to fulfil your order or satisfy our obligations to you.


Cancellation Policy

We have the right to cancel any order you make for any product if you fail our validation or security checks. If payment has been taken you will receive a full refund and an e-mail confirmation confirming such refund to the e-mail address you provide in your registration form.


After purchase, customers cannot request refunds if they think that the products purchased are not suitable, not of satisfactory nature and/or of no interest to them anymore. All products offered by us are fully explained and customers are free to email us at info@fsantac.com.my to seek more information about these products prior to purchase.


Payment Method

Temporary we only accept Internet Banking or Direct Bank-In.